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Frequently Asked Questions About Online Shopping
How much is postage?
Our postage rates start at £2.95 (UK), £3.45 (Europe) and £3.95 (Rest of the World). for lighter items and then increase by weight. The exact postage cost is worked out as you add items to your shopping cart, but does need you to have registered your address or entered the destination country to work this out fully.
I'm having problems ordering
Have a look at our Ordering Problems page.
I'm having problems registering my account
See our Help with Your Account page.
Which countries do you ship to?
Worldwide Shipping is part of our service and this page explains what we can do, and also highlights the restrictions that we also have to work to. If you are ordering from abroad then this page is worth reading.
How do I know your site is secure?
Our Security Policy explains how we keep your details secure, both for online ordering and also for Newsletter subscriptions. We take all security matters very seriously and never disclose any details to anyone else. We never send spam e-mails.
Where are your 'Terms & Conditions' for shopping?
Our Shopping Policy explains the important things about shopping with us, and forms the main part of the Terms & Conditions about buying from us. We would encourage you to read this to answer the basic questions about online shopping.
I can't remember my Username & Password
Our shopping cart needs you to have a unique Username and Password in order to use it. The first time you order you enter these as part of the registration process. You are then automatically sent an e-mail confirming these. You will need these when you order again and so should keep them in a safe place. If you have lost them see our Lost Username or Password help page.
What do customers think of you?
Customer Comments are important to us and we very much appreciate the feedback that our customers give to us. This is a selection of the comments we have received. We welcome all feedback, both positive and negative.
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